Driving Excellence: Tools and Strategies for Managing Quality - LMDQUALTY12W.2019
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This activity is intended for laboratory medical directors, section supervisors or managers, and anyone interested in learning more about laboratory management and operations.

Credit Type: CE, CME
Duration: 3 hours
Launch Date: December 12, 2019
Expiration Date: December 12, 2022 12:00 AM (ET)
Pricing: Junior Member Fee: $30.00
MOC Category: Medical Knowledge, Patient Care, Practice-Based Learning and Improvement

Quality doesn’t just happen in a laboratory. It depends on everyone’s attention to it. This activity is designed to assist the laboratory medical director in the initiation of a quality management program that uses the right monitors and quality improvement tools to track laboratory performance and maintain quality standards through a series of interactive scenarios. The focus of this activity is on the laboratory medical director’s role and responsibilities, and it is organized into seven self-study interactive modules. These modules provide an overview of quality management in the medical laboratory including how to build your quality program around the 12 Quality System Essentials. In addition, you will learn techniques for the identification of errors and tips and techniques for conducting a laboratory self-inspection for further monitoring of your laboratory’s quality program.

After you’ve completed each module, a summary will be available for you to download and print.

Self-study modules include:

  • Laboratory Quality Management 101 (20:00 minutes)
  • Quality System Essentials (QSEs) (20:00 minutes)
  • Documenting the Quality Management Plan (20:00 minutes)
  • Documenting Quality Metrics and Monitors (20:00 minutes)
  • Implementing the Quality Program (20:00 minutes)
  • Conducting a Laboratory Self-Inspection (15:00 minute)
  • Engaging in Quality Improvement (20:00 minutes)

After completing this activity, you should be able to:

  1. Initiate a quality management program that includes use of appropriate metrics and monitors for tracking the laboratory performance.
  2. Incorporate the Quality System Essentials (QSE) into a quality plan for the laboratory.
  3. Use a continuous quality improvement approach when investigating errors, incidents, and complaints that may interfere with patient care.

CME/CE Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The College of American Pathologists designates this internet enduring material educational activity for a maximum of 3 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 3 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved for continuing education credit in the states of California and Florida.

The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.

Completion Requirements
You must answer the assessment questions and complete the evaluation to claim credit and print your certificate.

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
CAP Learning
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at education@cap.org or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

CAP Learning has recognized that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online assessment portion of this activity. If you experience difficulty or have any questions, please contact a representative of the CAP Learning Division at 800-323-4040 option 1 or education@cap.org.

This activity and evaluation are available December 12, 2019 and expire December 12, 2022 12:00 AM (ET). You must claim credit by this date and time.


Non-Member Price:     
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Driving Excellence: Tools and Strategies for Managing Quality