Successful Laboratory Leadership: Taking Action and Getting Results - LMDLDRSHP12W.2019
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This activity is intended for laboratory medical directors, section supervisors or managers, and anyone interested in learning more about laboratory management and operations.

Credit Type: CE, CME
Duration: 3 hours
Launch Date: December 12, 2019
Expiration Date: December 12, 2022 12:00 AM (ET)
Pricing: Junior Member Fee: $30.00
MOC Category: Medical Knowledge, Patient Care, Interpersonal and Communication Skills, Professionalism

This activity focuses on the many leadership roles and responsibilities of the laboratory medical director. Through situational scenarios, you will gain an understanding of how to broaden your sphere of influence for the benefit of patient care and laboratory needs, use change management techniques to support needed improvements, analyze a budget, understand when to build a business case or business plan, use strategic planning tools to make key decisions, delegate tasks, and avoid legal action related to staff behavior. Methods, tools, and related regulatory requirements are covered.

After you’ve completed each module, a summary will be available for you to download and print.

Self-study modules include:

  • Key Leadership Roles in the Laboratory (15:00 minutes)
  • Models for Change in the Laboratory (10:00 minutes)
  • Financial Management Basics (25:00 minutes)
  • Making Laboratory Improvements: Writing the Business Case (15:00 minutes)
  • Strategic Planning in the Laboratory (20:00 minutes)
  • Hiring Employees in the Laboratory (15:00 minutes)
  • Delegation and Competency Assessment in the Laboratory (20:00 minutes)
  • Discrimination and Harassment in the Laboratory (15:00 minutes)

After completing this activity, you should be able to:

  1. Recognize opportunities to become involved in key organizational groups to ensure that laboratory and patient care needs are represented.
  2. Use change management principles and techniques to implement laboratory improvements.
  3. Use data to analyze the laboratory’s budget and create business cases to justify laboratory needs.
  4. Interpret laboratory productivity and efficiency measurements.
  5. Use strategic planning tools and methodologies to make key decisions.
  6. Follow organizational and legal hiring, employment, and performance assessment policies.
  7. Describe how to delegate tasks.

CME/CE Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The College of American Pathologists designates this internet enduring material educational activity for a maximum of 3 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 3 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved for continuing education credit in the states of California and Florida.

The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.

Completion Requirements
You must answer the assessment questions and complete the evaluation to claim credit and print your certificate.

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
CAP Learning
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

CAP Learning has recognized that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online assessment portion of this activity. If you experience difficulty or have any questions, please contact a representative of the CAP Learning Division at 800-323-4040 option 1 or

This activity and evaluation are available December 12, 2019 and expire December 12, 2022 12:00 AM (ET). You must claim credit by this date and time.


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Successful Laboratory Leadership: Taking Action and Getting Results