Getting Your Message Across: Effective Communication Strategies - LMDCOMMUN12W.2019
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This activity is intended for laboratory directors, chief pathologists, section supervisors or managers, and anyone interested in learning more about how to improve communication with laboratory staff, peers, and clinical colleagues.

Credit Type: CE, CME
Duration: 3 hours 30 minutes
Launch Date: December 12, 2019
Expiration Date: December 12, 2022 12:00 AM (ET)
Pricing: Junior Member Fee: $30.00
MOC Category: Medical Knowledge, Patient Care, Interpersonal and Communication Skills

This activity provides a solid introduction to the basics of interpersonal communication and consists of the following high-level topics: communication basics, speaking, listening, collaborating, and adapting. Models and elements of communication and feedback are examined. Strategies for building and maintaining rapport and resolving conflicts through effective communication are reviewed; including techniques for communicating with credibility, listening to others, disclosing errors, consulting clinical colleagues, and dealing with difficult conversations. Throughout the activity, interactive scenarios provide realistic practice for implementing key characteristics of effective communication.

After you’ve completed each module, a summary will be available for you to download and print.

Self-study modules include:

  • Communication Basics (65:00 minutes)
  • Speaking (40:00 minutes)
  • Listening (40:00 minutes)
  • Collaborating (35:00 minutes)
  • Adapting (30:00 minutes)

After completing this activity, you should be able to:

  1. Identify the key communication roles played by the laboratory medical director.
  2. Listen actively to what others are saying to ensure complete understanding of the situation.
  3. Use clear, direct language to establish credibility and state your point of view.
  4. Apply communication strategies to effectively collaborate, influence, and manage resistance from others.
  5. Adapt your communication strategy to the needs of the audience and the situation.

CME/CE Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The College of American Pathologists designates this internet enduring material educational activity for a maximum of 3.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 3.5 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved for continuing education credit in the states of California and Florida.

The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.

Completion Requirements
You must answer the assessment questions and complete the evaluation to claim credit and print your certificate.

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
CAP Learning
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

CAP Learning has recognized that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online assessment portion of this activity. If you experience difficulty or have any questions, please contact a representative of the CAP Learning Division at 800-323-4040 option 1 or

This activity and evaluation are available December 12, 2019 and expire December 12, 2022 12:00 AM (ET). You must claim credit by this date and time.


Non-Member Price:     
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Getting Your Message Across: Effective Communication Strategies